Terms of Service

Dentelo provides an automated telephone answering and appointment-scheduling service. We answer calls placed to numbers you provision through us, converse with callers, and — where you have connected a practice management system and enabled it — create appointments in that system on your behalf.

We do not provide clinical advice, triage decisions, or medical services of any kind. The service is a scheduling and communications tool. Clinical judgment remains entirely with your licensed providers.

You are responsible for the accuracy of the information you configure — your hours, your providers, your insurance list, your scheduling rules and your escalation numbers. The receptionist answers from what you tell it.

You are responsible for maintaining a working escalation path for emergencies, including a monitored on-call number, and for reviewing escalations promptly.

You are responsible for your own compliance obligations as a covered entity, including obtaining any patient consents your jurisdiction requires beyond the disclosures we make on every call.

Plan fees are billed monthly in advance, per location. Calls are not metered and carry no per-minute charge. Outbound SMS is billed in arrears at the rate published on our pricing page. Phone numbers within your plan's allowance, and the carrier registration required for business texting, are included in the plan fee.

Where a plan is offered with a paid pilot, the pilot fee is charged once when the subscription starts and is not a deposit against the monthly fee. The monthly fee begins when the pilot period ends, and we notify you before it does.

Plans are month to month. You may cancel at any time from the billing page, effective at the end of the current period.

We target 99.9% monthly availability for call answering. Where we fail to meet it, service credits are available on request.

Telephone networks, your carrier, and your practice management system are outside our control. Where a booking cannot be written because your PMS is unreachable, the receptionist takes a message instead and flags it in your dashboard.

You may terminate at any time. We may terminate for non-payment after notice, or immediately for use of the service to harass, defraud, or violate law.

On termination we will, at your election, export your data to you or delete it. Phone numbers provisioned through us can be ported out to a carrier of your choosing.